Method name is not matching

In short

The method name in the rule must match the name checkout shows exactly — spelling, spaces, brackets and capital letters. Copy it from a live checkout and paste it into the rule.

Applies to

Hide, Rename and Reorder rules
Payment and shipping methods

Doesn't apply to

No exclusions — this applies everywhere the app runs.

Name matches and it still does nothing? Go through every cause

This is the most common reason a rule does nothing. A name that is almost right saves and activates normally, then matches nothing at checkout.

Copy the exact name

Open your online store.
Add a product to the cart.
Go to checkout and reach the payment or shipping step.
Copy the method name exactly as shown.
In Nex Reorder, remove the old method from the rule and paste the copied name.
Save, then reload checkout.

The method name field in the rule, where the exact checkout name is entered

Small differences that break the match

In the rule	At checkout	Problem
`COD`	`Cash on Delivery (COD)`	Short form of the name
`Cash on Delivery`	`Cash on Delivery (COD)`	Missing brackets
`Standard shipping`	`Standard Shipping`	Capital letters differ
`Express Shipping`	`Express Shipping`	Extra space
`Bank Transfer`	`Bank Deposit`	The method was renamed in your Shopify settings

Paste, don't retype

Copying from the live checkout removes this whole class of problem. Retyping from memory is how mismatches get in.

Shipping names can change by address

Shipping rates come from your shipping zones and carriers, so the names at checkout can differ by destination. Check the name at checkout with an address the rule is meant for.

Still not matching?

Send support the rule name and the method name copied from your live checkout. See rule is not working for the other causes.

Frequently asked

Why does the rule save if the name is wrong?

The app cannot know which methods will appear at every checkout, so it accepts any name. A name that matches nothing simply has no effect.

Is the match case-sensitive?

Treat it as exact. Standard Shipping and Standard shipping should be considered different names — copy the name rather than retyping it.

Still stuck? Email support — we usually reply within a few hours.