There are two different limits to know about:
- Nex Reorder plan limit — your Nex Reorder plan may limit which actions you can use, how many rules you can create, and how many conditions you can add.
- Shopify limit — Shopify also has its own limit for active payment and delivery customizations.
These two limits are separate.
What your Nex Reorder plan controls
Your Nex Reorder plan can control:
| Actions | Which Hide, Rename, and Reorder features are available. |
| Rules | How many payment or shipping rules you can create. |
| Conditions | How many conditions you can add inside one rule. |
If you reach your plan limit, Nex Reorder will show a message such as “Plan limit reached.”
Payment and shipping rules may be counted separately
For example, your plan may allow a certain number of payment rules and a certain number of shipping rules. Check your current plan in the app for the exact limit.
How to check your current limits
Your available limits can depend on your Nex Reorder plan. Check the app when you create or edit a rule.
You may see:
- A locked action if the feature is not included in your plan.
- A limit message when you try to create more rules than your plan allows.
- A condition limit when adding more conditions to a rule.
Because plans can change, use the app to check the latest limit for your store.
Shopify has its own limits
Shopify has a separate limit for active payment and delivery customizations. These limits are shared across the apps installed on your store.
If another app is already using some of these customizations, they also count toward Shopify’s limit. This is separate from your Nex Reorder plan limit. See platform support for the current numbers.
If you see a limit error
| You see | What it means |
|---|---|
| “Plan limit reached” | You have reached a limit in your Nex Reorder plan. |
| Rule is active but nothing changes at checkout | The issue may be related to a Shopify limit or another checkout restriction. |
If you are unsure, open Troubleshooting or contact support.
Use fewer rules when possible
You can sometimes use one rule instead of creating several similar rules.
Select multiple methods. If the same action applies to several payment or shipping methods, add them to one rule. For example, hide COD and PayPal in one Hide rule instead of creating two separate rules.
Select multiple countries. Use Is one of when the same rule should apply to several countries. For example, choose Brazil, Argentina, and Chile in one condition instead of creating three rules.
Keep unused rules as Draft. If you are not ready to use a rule, keep it as Draft instead of activating it.
Billing
Open the Billing section in Nex Reorder to view your current plan and available options.
If a feature is not available on your current plan, the app will show the available upgrade options.