Shopify Customization Limit Reached

Rule will not activate

In short

If a rule will not activate, first check Shopify's active customization limit, your plan's rule limit, whether the action is available on your plan, and whether the rule has too many conditions.

Applies to

Rules that will not activate or save at all

Doesn't apply to

Rules that save and activate but have no effect at checkout

Saves fine but nothing changes at checkout? Different problem

Quick checks

Work through these in order before reading the detailed sections below:

Check the Shopify active customization limit.
Check your Nex Reorder plan limit.
Check whether the action is included in your plan.
Check whether the rule has reached the condition limit.

1. The Shopify limit

This limit comes from Shopify, not from Nex Reorder:

Shopify allows up to 25 active payment customizations per store.
Shopify allows up to 25 active delivery customizations per store.

These limits count across all installed apps, not only Nex Reorder. Another checkout app may already be using part of the allowance.

Suggested fix: pause or remove rules you no longer need, then try activating the new rule again.

2. Your plan’s rule limit

Your Nex Reorder plan may limit how many payment and shipping rules you can create or keep active. Check the remaining allowance shown in the app or your billing plan.

The limits depend on your subscription, so they are not the same for every store.

3. The action is not on your plan

If Hide, Rename or Reorder is locked, that action is not included in your current plan. A locked action shows a lock or upgrade message instead of a normal activation error.

4. Conditions per rule

A rule can only contain a limited number of conditions. The Add Condition window shows how many slots are still available.

If you reach the limit, remove unnecessary conditions or split the setup into separate rules.

Still stuck

If the rule still will not activate, contact support and include:

The rule name.
A screenshot of the rule editor.
How many active payment and shipping rules the store currently has.
Any error or lock message shown in the app.

Frequently asked

Do draft rules count toward the 25?

No — the limit counts active customizations. Pausing a rule frees a slot.

Another app is using my allowance. What can I do?

The ceiling is per store across all apps, so the only options are deactivating rules in the other app or consolidating yours.

Can I combine rules to use fewer slots?

Often yes. One hide rule can target several methods at once, and one rule with an Is one of condition frequently replaces several near-identical rules.