The US and Canada credit card rule
Non-Plus stores in the US and Canada cannot change the credit card option
On non-Plus stores based in the US or Canada, Shopify does not allow hide, rename or reorder rules to change the credit card option.
Other supported payment methods can still be customized normally. This depends on the store’s country, not the customer’s country.
The rule can save but still have no effect
A restricted rule may save and show as Active, but Shopify will not apply it at checkout.
If you are on a non-Plus store in the US or Canada and the rule targets the credit card option, this is likely the reason.
Wallets and logo-named methods
| Limit | Detail |
|---|---|
| Cannot be renamed | Shop Pay, Apple Pay, Google Pay and other logo-based wallet names. Shopify’s native gift card field cannot be renamed either |
| Cannot be reordered | Wallets |
| Inside Shop Pay | Shop Pay checkout does not apply normal payment customization rules in the same way |
Hiding specific placements is Plus-only
Shopify Plus can hide a payment method from one checkout placement while leaving it visible in another.
On non-Plus stores, the placement setting is not available in the same way, so hiding can affect the whole payment method.
Point of Sale
Payment and delivery customization rules do not run in Shopify POS.
Shipping and delivery
- Shipping rules can hide, rename and reorder rates Shopify already returns to checkout.
- A rate missing because of shipping zones or carrier setup cannot be restored by the app.
- PO Box detection depends on whether the shipping rate source provides the needed address data.
- Renamed shipping labels change at checkout only. Shopify admin and other documents keep the original name.
The 25-customization ceiling
- Up to 25 active payment customizations per store.
- Up to 25 active delivery customizations per store.
These limits are counted across all installed apps, not per app. Draft or paused rules do not use an active slot. See rule will not activate.
What is not a Shopify limit
These are subscription limits, not Shopify platform limits.
| What you see | Where it comes from |
|---|---|
| Rule count limit | Nex Reorder plan limit |
| Condition count limit | Nex Reorder plan limit |
| A locked Hide, Rename or Reorder action | Feature not enabled on the current plan |
For plan-specific limits, see platform support.
Things no checkout app can do
- Change what a payment or shipping method charges.
- Create a new payment method or shipping rate.
- Change checkout options after the order is placed.
Sources
- Payment Customization Function API and About functions in payments
- Delivery Customization Function API
- Checkout customization in the Shopify Help Center
Shopify revises these APIs periodically. Verified against the above in August 2026.